Activation failed despite entering the correct license.

Question

I upgraded from 2019 to 2021. When I enter my license info, I get this msg: Activation failed: productKeyDoesNotExistForLogin. 
 I chatted with someone and they confirmed that my license info is correct.

Sorin Perta · Answer

Hello Jocelyne Pigeon 
 I just tested your license on my end and it can be activated in Studio 2021. 
 If you`re trying to activate it in Studio 2019 it is normal to receive that message. 
 If you want to use Studio 2019 on the same machine with Studio 2021 here is an article which describes how you can achieve that: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0033843 
 If you`re trying to do something else please provide more details. 
 Thank you, 
 Sorin

Sorin Perta · Answer

Jocelyne Pigeon Support Case Id : 00613249. Support case has been logged for your assistance. Please check your SDL Community email address for updates.

Trados Portfolio > 2. Licensing and Installation

Activation failed despite entering the correct license.