Bug with Studio 2021 in conjunction with Live Team

Hello

We are having major problems with Studio 2021. We thought it was because of the update that needed to be done.

 

But we just updated the software and we are having the same issues as before.

We get an error message when the file opens saying that the linguistic resources could not be retrieved. Then, we can open the file, but nothing is available. All editor options are grayed out, and we get another error message when trying to save it as well.

 

 

 

 

Screenshot of SDL Trados Studio software with editor options 'File', 'Edit', and 'View' circled in red, indicating they are grayed out and not selectable.Error dialog box in SDL Trados Studio displaying 'Object reference not set to an instance of an object', with details including Type, HelpLink, Source, HResult, and Stacktrace.

<SDLErrorDetails time="2021-07-09 13:01:34">
  <ErrorMessage>One or more errors occurred.</ErrorMessage>
  <Exception>
    <Type>System.AggregateException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <HelpLink />
    <Source>mscorlib</Source>
    <HResult>-2146233088</HResult>
    <StackTrace><![CDATA[   at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean includeTaskCanceledExceptions)
   at System.Threading.Tasks.Task`1.GetResultCore(Boolean waitCompletionNotification)
   at System.Threading.Tasks.Task`1.get_Result()
   at Sdl.BestMatchService.TranslationProvider.LanguageProcessingRulesProvider.GetLanguageProcessingRulesModel()
   at Sdl.BestMatchService.TranslationProvider.LanguageProcessingRulesProvider.GetLanguageProcessingRules()
   at Sdl.BestMatchService.TranslationProvider.LanguageProcessingRulesProvider.get_LanguageResourceBundles()
   at Sdl.BestMatchService.TranslationProvider.LanguageCloudTranslationProvider.get_LanguageResourceBundles()
   at Sdl.LanguagePlatform.TranslationMemoryApi.ResourcePicker.PickBundles(Object provider)
   at Sdl.ProjectApi.Helpers.LanguageObjectsCache.GetLanguageResources(ILanguageDirection languageDirection)
   at Sdl.ProjectApi.Helpers.LanguageObjectsCache.<>c__DisplayClass4_0.<GetLanguageResources>b__0(String _)
   at System.Collections.Concurrent.ConcurrentDictionary`2.GetOrAdd(TKey key, Func`2 valueFactory)
   at Sdl.ProjectApi.Helpers.LanguageObjectsCache.GetLanguageResources(IProject project, Language language)
   at Sdl.TranslationStudio.Editor.TranslationEditor.Intellisense.TokenizationContextBuilder.Build(CultureInfo culture)
   at Sdl.TranslationStudio.Editor.TranslationEditor.Intellisense.TagFormattingDataProvider.ProcessDocumentTokens(SideBySideEditor editor, IList`1 suggestionData)
   at Sdl.TranslationStudio.Editor.TranslationEditor.Intellisense.TagFormattingDataProvider.GetSuggestionData(EditingContext context)
   at Sdl.TranslationStudio.Editor.TranslationEditor.Actions.LaunchTagFormattingWindowAction.GetSuggestionData(SideBySideEditor editor)
   at Sdl.TranslationStudio.Editor.TranslationEditor.Actions.LaunchTagFormattingWindowAction.IsActionEnabled()
   at Sdl.TranslationStudio.Api.Implementation.Editor.AbstractActiveDocumentAction.UpdateAction()
   at Sdl.TranslationStudio.Api.Implementation.Editor.AbstractActiveDocumentEditingViewAction.OnActiveDocumentChanged()
   at Sdl.TranslationStudio.Editor.TranslationEditor.Actions.LaunchTagFormattingWindowAction.OnActiveDocumentChanged()
   at Sdl.TranslationStudio.Api.Implementation.Editor.AbstractActiveDocumentAction.EditorService_ActiveDocumentChanged(IDocument document)
   at Sdl.TranslationStudio.Api.Editor.DocumentEventHandler.Invoke(IDocument document)
   at Sdl.TranslationStudio.Editor.EditorService.set_ActiveDocument(IDocument value)
   at Sdl.TranslationStudio.Editor.EditorView.OnActiveViewPartChanged(IViewPartReference viewPartReference)
   at Sdl.Desktop.Platform.AbstractViewWithParts.Control_ActiveViewPartChanged(IViewWithParts view, IViewPartReference viewPartReference)
   at Sdl.Desktop.Platform.WinForms.DockingViewContentControl.OnActiveViewPartChanged(IViewPartReference viewPartReference)
   at Sdl.Desktop.Platform.WinForms.DockingViewContentControl.InternalActivateViewPart(IViewPartReference viewPartToActivate)
   at Sdl.Desktop.Platform.WinForms.DockingViewContentControl._tabControl_SelectedTabChanged(Object sender, SelectedTabChangedEventArgs e)
   at Infragistics.Win.UltraWinTabControl.UltraTabControlBase.OnSelectedTabChanged(SelectedTabChangedEventArgs e)
   at Infragistics.Win.UltraWinTabControl.UltraTabControlBase.RaiseEvent(UltraTabControlEventId id, EventArgs e)
   at Infragistics.Win.UltraWinTabControl.UltraTabControlBase.OnManagerSelectedTabItemChanged(Object sender, SelectedTabItemChangedEventArgs e)
   at Infragistics.Win.UltraWinTabs.TabManager.set_SelectedTabItem(ITabItem value)
   at Infragistics.Win.UltraWinTabControl.UltraTabControlBase.SetSelectedTab(UltraTab tab)
   at Infragistics.Win.UltraWinTabControl.UltraTabControlBase.set_SelectedTab(UltraTab value)
   at Sdl.Desktop.Platform.WinForms.DockingViewContentControl.AddViewPartTab(IViewPartReference viewPartReference)
   at Sdl.Desktop.Platform.WinForms.DockingViewContentControl.AddViewPart(IViewPartReference viewPartReference)
   at Sdl.Desktop.Platform.WinForms.DockingViewContentControl.NotifyViewPartAdded(IViewPartReference viewPartReference)
   at Sdl.Desktop.Platform.AbstractViewWithParts.AddViewPart(IViewPartReference viewPartReference)
   at Sdl.Desktop.Platform.AbstractDockingView.AddViewPart(IViewPartReference viewPartReference)
   at Sdl.TranslationStudio.Editor.EditorView.AddDocumentViewPart(IViewPartReference documentViewPartReference)
   at Sdl.TranslationStudio.Editor.Shared.InternalEditorContext.AddDocumentViewPart(IDocumentViewPart documentViewPart)
   at Sdl.TranslationStudio.Api.Editor.AbstractInternalDocument.AfterLoad(IJob job)]]></StackTrace>
    <InnerException>
      <Type>Sdl.ApiClientSdk.Core.Exceptions.ApiErrorException, Sdl.ApiClientSdk.Core, Version=1.1.15.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888</Type>
      <TraceId>xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx</TraceId>
      <RequestMessage />
      <ResponseMessage>StatusCode: 500, ReasonPhrase: '', Version: 1.1, Content: System.Net.Http.StreamContent, Headers:
{
  Transfer-Encoding: chunked
  Connection: keep-alive
  Vary: Origin
  Vary: Access-Control-Request-Method
  Vary: Access-Control-Request-Headers
  x-application-context: 
  Date: Fri, 09 Jul 2021 17:00:12 GMT
  Content-Type: application/json
}{"errorCode":"INTERNAL_ERROR","source":"Sdl.StudioBackendForFrontend.RestService","stacktrace":"   at Sdl.StudioBackendForFrontend.RestService.Converters.LanguageResourcesDomainConverter.GetLanguageProcessingRulesFrom(LanguageResourceTemplate template) in D:\\a\\1\\s\\Sdl.StudioBackendForFrontend.RestService\\Converters\\LanguageResourcesDomainConverter.cs:line 29\n   at Sdl.StudioBackendForFrontend.RestService.Controllers.LanguageResourcesController.GetLanguageResourceTemplateAsync(String templateId) in D:\\a\\1\\s\\Sdl.StudioBackendForFrontend.RestService\\Controllers\\LanguageResourcesController.cs:line 28\n   at Microsoft.AspNetCore.Mvc.Infrastructure.ActionMethodExecutor.TaskOfIActionResultExecutor.Execute(IActionResultTypeMapper mapper, ObjectMethodExecutor executor, Object controller, Object[] arguments)\n   at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.&lt;InvokeActionMethodAsync&gt;g__Logged|12_1(ControllerActionInvoker invoker)\n   at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.&lt;InvokeNextActionFilterAsync&gt;g__Awaited|10_0(ControllerActionInvoker invoker, Task lastTask, State next, Scope scope, Object state, Boolean isCompleted)\n   at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.Rethrow(ActionExecutedContextSealed context)\n   at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.Next(State&amp; next, Scope&amp; scope, Object&amp; state, Boolean&amp; isCompleted)\n   at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.&lt;InvokeInnerFilterAsync&gt;g__Awaited|13_0(ControllerActionInvoker invoker, Task lastTask, State next, Scope scope, Object state, Boolean isCompleted)\n   at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.&lt;InvokeFilterPipelineAsync&gt;g__Awaited|19_0(ResourceInvoker invoker, Task lastTask, State next, Scope scope, Object state, Boolean isCompleted)\n   at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.&lt;InvokeAsync&gt;g__Logged|17_1(ResourceInvoker invoker)\n   at Microsoft.AspNetCore.Routing.EndpointMiddleware.&lt;Invoke&gt;g__AwaitRequestTask|6_0(Endpoint endpoint, Task requestTask, ILogger logger)\n   at Microsoft.AspNetCore.Authorization.AuthorizationMiddleware.Invoke(HttpContext context)\n   at Microsoft.AspNetCore.Diagnostics.ExceptionHandlerMiddleware.&lt;Invoke&gt;g__Awaited|6_0(ExceptionHandlerMiddleware middleware, HttpContext context, Task task)","message":"Object reference not set to an instance of an object."}</ResponseMessage>
      <HelpLink />
      <Source>Sdl.ApiClientSdk.Core</Source>
      <HResult>-2146233088</HResult>
      <StackTrace><![CDATA[   at Sdl.ApiClientSdk.Core.RestClient.<SendRequestAsync>d__25.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Sdl.ApiClientSdk.StudioBFF.StudioBFFService.<GetLanguageProcessingRulesAsync>d__32.MoveNext()]]></StackTrace>
    </InnerException>
  </Exception>
  <Environment>
    <ProductName>SDL Trados Studio</ProductName>
    <ProductVersion>Studio16</ProductVersion>
    <EntryAssemblyFileVersion>16.1.8.4404</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 10 Entreprise</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1033</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>MITACS\jmarcoux</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>PF1LFW20</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>8240088 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>



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[edited by: RWS Community AI at 11:57 PM (GMT 0) on 14 Nov 2024]
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