Hello Silvia Viaene

I`ve reset both activations for your license. Please follow the below steps on both computers in order to reactivate the license:

1. Close Studio.
2. Go to : C:\ProgramData\SDL\SDL Trados Studio\Studio4\Data
3. Rename the file Studio.lic, e.g. to Studio_old.lic.
4. Reactivate Studio.

Note: If you can't find the path above, open Windows File Explorer, click on View and check "Hidden Items" checkbox. 

Thank you,

Sorin

Hello Silvia Viaene

I`ve reset both activations for your license. Please follow the below steps on both computers in order to reactivate the license:

1. Close Studio.
2. Go to : C:\ProgramData\SDL\SDL Trados Studio\Studio4\Data
3. Rename the file Studio.lic, e.g. to Studio_old.lic.
4. Reactivate Studio.

Note: If you can't find the path above, open Windows File Explorer, click on View and check "Hidden Items" checkbox. 

Thank you,

Sorin

Thank you very much, Sorin!

I think I know now what my error was. Anyways, all worked out fine and the desktop installation runs, the laptop installation should be ok, too, just didn't have the time yet to check.

Two hiccups for TS 2015 in combination with Win10: - had to search a bit for the studio.lic, found it in a slightly differenly named folder; - had to get vcredist_x86.exe from wintotal.de (microsoft website didn't have it anymore) and install it manually; and then, during installation, windows itself got another bunch of files that was missing during installation, I wasn't fast enough to see what it was.

Thanks again and have a nice evening

Silvia

I had an issue upgrading from Freelance to Freelance Plus. I didn't deactivate the original license and for whatever reason could not deactivate it using the button on the screen. This solution worked for me.