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Cannot reset or deactivate license (freelance plus)

Silvia Viaene

Hi,

could anybody please help?

I have a Freelance Plus activation. 

One license was in use on my desktop computer, the other on my laptop computer.

The desktop crashed completely, no way to re-access anything. I had to install a new OS.

When I want to deactivate the desktop license, I have two problems:

- I cannot identify which license belongs to which computer (license key shown in laptop version of product is different than the ones shown in sdl account)

- Wanting to deactivate or reset the license results in error message "an error has occured - an email has been sent to support to log a case".

I need to reactivate the desktop version, please can anybody help?

(I thought of deactivating both, reinstalling the desktop product, activating the desktop and afterwards reactivate the laptop as well)

Thank you, best regards

Silvia 
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  • 0 in reply to Sorin Perta

    Thank you very much, Sorin!

    I think I know now what my error was. Anyways, all worked out fine and the desktop installation runs, the laptop installation should be ok, too, just didn't have the time yet to check.

    Two hiccups for TS 2015 in combination with Win10: - had to search a bit for the studio.lic, found it in a slightly differenly named folder; - had to get vcredist_x86.exe from wintotal.de (microsoft website didn't have it anymore) and install it manually; and then, during installation, windows itself got another bunch of files that was missing during installation, I wasn't fast enough to see what it was.

    Thanks again and have a nice evening

    Silvia
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