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Trados refuses any TM and impossible to deactivate license

mélanie kastner

Hello,

I can't use Trados any more because it simply stopped accepting any kind of TM and instead is sending me endless (infuryating) error messages.

I already tried to reinstall the whole software, but for some reason, the original configuration reappeared and using Trados is still totally impossible. Now I would like to deactivate the license once again and perform a complete reinstall of the system — except that deactivating the license has also become impossible, because, according to the message, some other "instances of this application are running" (which? I don't know, nothing else is running).

Could you please help me deactivate the licence (the one activated on July 14th)? 

Thank you very much.

Best regards

Melanie Kastner
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  • 0 in reply to Sorin Perta

    Hello Sorin,

    Thanks, it worked — But sadly, the problem remains, I still can't open any kind of TM in the projects, making Trados basically useless to me (and I've got this large project over the weekend...). I'm a total Windows-Dummy and maybe it was naive to think that installing and reinstalling the Software would solve the issue, but I'm still wondering how it comes that Trados is not performing a clean and new installation, but rather seems to be recovering old set up information somewhere on the hard drive. Even the reset did nothing to make things better. I just don't know what to do, at all...

    Thanks!

    Kind regards,

    Melanie
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