Hello, I bought a 12 month subscription in October 2020, which is therefore still valid, however I'm trying to open Studio today and it keeps asking for the activation. I have tried to reactivate it but it doesn't work and the software is closed automatically. Also, this subscription no longer appears in my SDL account. Could anyone help please?
Hi, once again I have the same problem. I bought a 12 month subscription in October 2021, which is therefore still valid, however I'm trying to open Studio today and it keeps asking for the activation. I have tried to reactivate it but it doesn't work and the software is closed automatically. I need urgent help since I have ongoing projects to deliver.
Support case no. 00656943 has been submitted for your assistance. Please check your inbox for updates on its status.
Kind regards,
Elisa
Elisa Maxim | RWS Group
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Hi, I now have this error message "L'entrée n'est pas une chaîne Base 64 valide, car elle contient un caractère non-Base 64..." and can no longer use the software. Could you please help?
Hello Violaine COURBON
Please try to reset Studio as described in this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0033669
Thank you,
Sorin
Thanks but it still doesn't work. I alsto uninstalled and reinstalled it from scratch, the problem remains.
See error message below:
L'entrée n'est pas une chaîne Base 64 valide, car elle contient un caractère non-Base 64, plus de deux caractères de remplissage ou un caractère non conforme parmi les caractères de remplissage.
System.FormatException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089
mscorlib
-2146233033
à System.Convert.FromBase64_Decode(Char* startInputPtr, Int32 inputLength, Byte* startDestPtr, Int32 destLength) à System.Convert.FromBase64CharPtr(Char* inputPtr, Int32 inputLength) à System.Convert.FromBase64String(String s) à Sdl.Core.Cryptography.SymmetricCryptographer.Decrypt(String encryptedText) à Sdl.TranslationStudio.LanguageCloud.Subscription.Encrypter.Decrypt(String encryptedText) à Sdl.TranslationStudio.LanguageCloud.Subscription.EncryptedSubscriptionDataFileRepository.ReadContent() à Sdl.TranslationStudio.LanguageCloud.Subscription.SubscriptionLicense.LoadSubscriptionFromLocalStore() à Sdl.TranslationStudio.Common.Licencing.LicensingService.ShouldShowLicenseManager() à Sdl.TranslationStudio.Common.Licencing.LicensingService.StartupLicenseCheck() à Sdl.Desktop.Platform.Implementation.Studio.Run(ISplashScreen splashScreen, IEventAggregator eventAggregator, IPluginLoaderService pluginLoaderService, ICommandLineParsingService commandLineParsingService) à Sdl.TranslationStudio.Application.Launcher.RunApplication()
SDL Trados Studio
Studio16
16.1.8.4404
Microsoft Windows 10 Famille
NULL
1036
1252
LAPTOP-Q3VETHLM\Violaine
4.0.30319.42000
LAPTOP-Q3VETHLM
True
4077240 MB
Thanks but it still doesn't work. I alsto uninstalled and reinstalled it from scratch, the problem remains.
See error message below:
L'entrée n'est pas une chaîne Base 64 valide, car elle contient un caractère non-Base 64, plus de deux caractères de remplissage ou un caractère non conforme parmi les caractères de remplissage.
System.FormatException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089
mscorlib
-2146233033
à System.Convert.FromBase64_Decode(Char* startInputPtr, Int32 inputLength, Byte* startDestPtr, Int32 destLength) à System.Convert.FromBase64CharPtr(Char* inputPtr, Int32 inputLength) à System.Convert.FromBase64String(String s) à Sdl.Core.Cryptography.SymmetricCryptographer.Decrypt(String encryptedText) à Sdl.TranslationStudio.LanguageCloud.Subscription.Encrypter.Decrypt(String encryptedText) à Sdl.TranslationStudio.LanguageCloud.Subscription.EncryptedSubscriptionDataFileRepository.ReadContent() à Sdl.TranslationStudio.LanguageCloud.Subscription.SubscriptionLicense.LoadSubscriptionFromLocalStore() à Sdl.TranslationStudio.Common.Licencing.LicensingService.ShouldShowLicenseManager() à Sdl.TranslationStudio.Common.Licencing.LicensingService.StartupLicenseCheck() à Sdl.Desktop.Platform.Implementation.Studio.Run(ISplashScreen splashScreen, IEventAggregator eventAggregator, IPluginLoaderService pluginLoaderService, ICommandLineParsingService commandLineParsingService) à Sdl.TranslationStudio.Application.Launcher.RunApplication()
SDL Trados Studio
Studio16
16.1.8.4404
Microsoft Windows 10 Famille
NULL
1036
1252
LAPTOP-Q3VETHLM\Violaine
4.0.30319.42000
LAPTOP-Q3VETHLM
True
4077240 MB
Hello Violaine COURBON
In this case please try the solution from this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039801
If it still doesn`t work I`ll log a support ticket for you.
Thank you,
Sorin
Hi, thanks but I can't go to the Language Cloud subscription tab, the software automatically closes before that.
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