License activation for SDL Language Cloud

Question

Hello, I bought a 12 month subscription in October 2020, which is therefore still valid, however I'm trying to open Studio today and it keeps asking for the activation. I have tried to reactivate it but it doesn't work and the software is closed automatically. Also, this subscription no longer appears in my SDL account. Could anyone help please?

Elisa Maxim · Answer

Hi Violaine COURBON 
 Please follow these instructions to activate your subscription: https://community.sdl.com/product-groups/translationproductivity/w/customer-experience/5456/03-1-activating-and-installing-the-studio-multiterm-modules-for-your-trados-live-subscription-license 
 The subscription is still in your account. Make sure you log in with the right e-mail address. 
 If you have any questions, please let me know. 
 Kind regards, 
 Elisa

Sorin Perta · Answer

Violaine COURBON Support Case Id : 00618299. Support case has been logged for your assistance. Please check your SDL Community email address for updates.

Elisa Maxim · Answer

Hi Violaine COURBON 
 Support case no. 00656943 has been submitted for your assistance. Please check your inbox for updates on its status. 
 Kind regards, 
 Elisa

Sorin Perta · Answer

Hello Violaine COURBON 
 Please try to reset Studio as described in this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0033669 
 Thank you, 
 Sorin

Sorin Perta · Answer

Hello Violaine COURBON 
 In this case please try the solution from this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039801 
 If it still doesn`t work I`ll log a support ticket for you. 
 Thank you, 
 Sorin

Sorin Perta · Answer

Violaine COURBON We will be pleased to help you with this problem so have logged a support case on your behalf. You will be contacted at the email address used for this Community. Support Case Id : 00675614 .

Trados Portfolio > 2. Licensing and Installation

License activation for SDL Language Cloud