cannot dectivate my 2nd licence 2017

I would like to deactivate my licence for SDL Trados Studio 2017 Freelance Plus, because after an upgrade of my system (notebook),  I would like to upgrade to SDL Trados 2019 Freelance PLus. (I have already bought this version and upgraded my PC (with the first activation) a couple of month ago.) However, I can neither deactivate the licence 2017 out of the program on my notebook nor can I deactivate this licence on the SDL website, because under *all licences* it is not displayed any longer.
Looking for some advice. Thank you :-)
Kristin

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  • Hello Kristin,

    When you processed the upgrade to Studio 2019, you've traded up the license for Trados Studio 2017 Freelance Plus with the one for Trados Studio 2019 Freelance Plus, therefore,  you don't have the 2017 license any longer (so there's nothing to deactivate over there). If you only used 1 activation for Trados Studio 2019 Freelance Plus, then you have a spare one you can use. Feel free to use it on the notebook, as you can download Trados Studio 2019 from your SDL account, install it, and use the activation key for this version to activate it on your device. 

    Best regards,

    Adrian

Reply
  • Hello Kristin,

    When you processed the upgrade to Studio 2019, you've traded up the license for Trados Studio 2017 Freelance Plus with the one for Trados Studio 2019 Freelance Plus, therefore,  you don't have the 2017 license any longer (so there's nothing to deactivate over there). If you only used 1 activation for Trados Studio 2019 Freelance Plus, then you have a spare one you can use. Feel free to use it on the notebook, as you can download Trados Studio 2019 from your SDL account, install it, and use the activation key for this version to activate it on your device. 

    Best regards,

    Adrian

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