I just bought a new license for Trados Studio Freelance 2021 and no license has been sent to me

Question

When I access the Licenses tab on my SDL Account I have 0 available upgrades. Could you please help?

Sorin Perta · Answer

Hello Ana Lopo 
 You purchased a Trados Studio subscription not a perpetual license so you don`t have an activation code. The subscription can be activated following the steps from this article: gateway.sdl.com/.../communityknowledge 
 Thank you, Sorin

Sorin Perta · Answer

Hello Ana Lopo 
 Please try the following solution: 1. Close Trados Studio 2. Go to C:\Users\%Username%\AppData\Roaming\SDL\SDL Trados Studio\Studio16 (you can copy/paste this path into the Windows/File Explorer window and press the "Enter" key) 3. Delete the file LanguageCloudMachineTranslation.bin 4. Open Trados Studio 5. Log into your Language Cloud account. Best regards Sorin

Trados Portfolio > 2. Licensing and Installation

I just bought a new license for Trados Studio Freelance 2021 and no license has been sent to me