Hello Marlon Yambao

Your email address needs to be added to the following Language Cloud account ID: 332187. This can be done by an administrator of this account following the steps from this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0027193

Your email address is also linked to account 506585 but there are no licenses in it so you can`t login with that one.

Thank you,

Sorin

Im getting this when logging in

and it seems that im already an administrator

Hello Marlon Yambao

You are an administrator in the RWS account but you also need to be added as a users in the SDL Language Cloud account (ID: 332187) as described in this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0027193

As I said before this needs to be done by an administrator of this account.

Thank you,

Sorin

According to vendor there could be a problem with my account as im stil getting this error. Please see the image. Kindly assist on this. We need this as urgent.

Marlon Yambao

Can you confirm that you have taken the steps already suggested to you?  That would be the first thing to reply to.

yes, done that

Marlon Yambao Support Case Id : 00622416. Support case has been logged for your assistance. Please check your SDL Community email address for updates.