and it seems that im already an administrator

Hello Marlon Yambao

You are an administrator in the RWS account but you also need to be added as a users in the SDL Language Cloud account (ID: 332187) as described in this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0027193

As I said before this needs to be done by an administrator of this account.

Thank you,

Sorin

According to vendor there could be a problem with my account as im stil getting this error. Please see the image. Kindly assist on this. We need this as urgent.

According to vendor there could be a problem with my account as im stil getting this error. Please see the image. Kindly assist on this. We need this as urgent.

Marlon Yambao

Can you confirm that you have taken the steps already suggested to you?  That would be the first thing to reply to.

yes, done that