Hello Ilaria,

If your order was paid, the license activation code should appear in the Licenses section of your SDL account. 

Please check the Orders section of your SDL account, as if the order was paid, it should be marked as completed. Then the license should appear in your SDL account:

https://community.sdl.com/product-groups/translationproductivity/w/customer-experience/1333/how-to-activate-my-software-after-downloading-and-installing-the-software 

Thank you!

Best regards,

Adrian

Hello Adrian,

Thank you for answering my question. I have just payed by bank transfer and I think that when the payment is cleared, the license will appear.

Best regards,

Ilaria

Hello Ilaria Lupone

Payments made through bank transfers can take several working days to be processed, and only after the payment is received, the order will be marked as complete and the license activation code will be issued.

Best regards,

Adrian

Hello Adrian,

I have received an email saying that my new subscription has started and will last for 12 months, but I have purchased SDL Trados Studio 2021 Freelance and not the subscription. How is this possible? Thank you for your answer.

Best regards,,

Ilaria

Hello Ilaria,

Indeed, I can confirm you've purchased Trados Studio 2021 Freelance (permanent license), but the message you've received is for a cloud service called Trados Live Essential (as the message is from RWS Language Cloud - the platform hosting this service). Trados Live Essential is offered for free for the first year, and when the subscription expires, it will not auto-renew.

Please check the link below for more details on Trados Live Essential:

https://www.trados.com/products/trados-live/essential/

Thank you!

Best regards,

Adrian

When I copy the activation code in Trados which was already installed on my computer, I can't activate it. Should I do the activation online?

Hello Ilaria Lupone

I can see on my end that your license has been activated yesterday. Please reply to this message if you need further assistance!

Thank you!

Best regards,

Adrian