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Hi,
My computer ran into problems and is unable to start. I need to transfer my Trados licence to another computer.
Could you please help me to deactivate it ?
Many thanks,
Jana
Hi,
You haven't told us what version, or even what problems you are encountering and why you can't do this yourself? Have you tried this?
You can reset your own license by using the Self Service option in your MySDL account for Trados Studio 2015, 2017, 2019 and 2021.
Use this KB article ( gateway.sdl.com/.../communityknowledge ) and follow the instructions.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
You haven't told us what version, or even what problems you are encountering and why you can't do this yourself? Have you tried this?
You can reset your own license by using the Self Service option in your MySDL account for Trados Studio 2015, 2017, 2019 and 2021.
Use this KB article ( gateway.sdl.com/.../communityknowledge ) and follow the instructions.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Hi, thank you for your answer. I followed the instructions in the article, but I got a message with an error and couldn’t reset the license myself. I logged a case specifying my problem and the support team helped me to deactivate it, so it is now solved.
