Deactivate license

Question

I am trying to deactivate one of my two licenses on one computer but it says. "There are multiple instances of this application running. Close the other instances before deactivating the lincense. 
 I have Trados installed on two computers, but only the one on the computer that I want to deactivate is running.

So I dont know what to do

Sorin Perta · Answer

Hello Anders Grønlund 
 I`ve reset your license. If you want to reactivate them on the same computers please follow the below steps: 
 
 Close Studio. 
 Go to: C:\ProgramData\SDL\SDL Trados Studio\Studio16\Data 
 Rename the file Studio.lic, e.g. to Studio_old.lic. 
 Reactivate Studio. 
 
 Note: If you can't find the path above, open Windows File Explorer, click on View and check "Hidden Items" checkbox. 
 Thank you, 
 Sorin

Trados Portfolio > 2. Licensing and Installation

Deactivate license