Hi Ignacio Cubero

Support case no. 00630478 has been submitted for your assistance. Please check your inbox for updates on its status.

Kind regards,

Elisa

Hi Elisa,

Thank you. I was contacted already, and I did follow all applicable steps in the "upgrade process" and was able to upgrade two 2017 licenses I have, but the 2019 license cannot be upgraded due to the ERROR I describe and the fact that the "upgrade" button does not work when I press it (I get a response that literally says that I need to deactivate the licenses first)....

Hi Ignacio Cubero

The technical team will help you deactivate the license and then you should be able to upgrade. My colleagues will contact you via e-mail.

Hi Ignacio Cubero

The technical team will help you deactivate the license and then you should be able to upgrade. My colleagues will contact you via e-mail.