Edward McWilliam

You have purchased a subscription licence, not a perpetual licence.  To activate Studio just follow the steps here:

https://community.sdl.com/product-groups/translationproductivity/w/customer-experience/5496/how-to-licence-activate-using-subscription-licensing-in-trados-2021

Hello Paul,

I purchased a perpetual license.

Sorry, I don't quite understand the situation here. Are you an administrator, i.e. can you see my account and order numbers?

Thanks,

Edward

Edward McWilliam

I'm not an administrator but I do have access and I can see you have a Language Cloud subscription.  So if you try activating using the subscription tab then you'll see whether this is the case or not:

If you have a problem with this I'll create the support case and the appropriate team can sort this out on Monday.

Hello Paul,

I followed your instructions and tried activating using the subscription tab.

There is displayed the message: "Your selected account contains the following package: Trados Live Essential Freelance".

This is not correct. I purchased "Studio 2021 Freelance Plus".

It is a perpetual license, and I do not want to convert to a cloud subscription.

I would be grateful if you could create a support case.

Many thanks,

Edward

Edward McWilliam Support Case Id : 00630512. Support case has been logged for your assistance. Please check your SDL Community email address for updates.

Thanks

Edward McWilliam

Please can you check that your licence is now available in your account?

Hello Paul,

Yes, it is listed in the account now.

I have reset the license.

I will try activating the license tomorrow.

Many thanks for your help,

Edward