PS. I realise that some of my licenses are "inactive" (e.g. 2009 and 2011), but I remember distinctly that not all of my licenses prior to 2021 were "inactive".

Samuel Murray Support Case Id : 00630526. Support case has been logged for your assistance. Please check your SDL Community email address for updates.

That's very kind of you, Paul..

Samuel Murray

Please can you verify that the licences are now there?  I have just checked and can see them now.

Hello Paul.  The 2021 license is now back.  The 2015, 2017 and 2019 licenses are still not visible.  This isn't much of a problem for me since I'm unlikely to use those in future anyway.  But it does show that the situation isn't back to the way it used to be.

Samuel Murray

ok - progress.  But can you confirm that you actually had all of those licences still available to you?  That would suggest you never upgraded, but rather you purchased additional new licences each time.  That would be unusual, and expensive!

I checked your orders and it looks to me as though you upgraded.  So in this case none of the old licences would be there anymore since they get replaced with each upgrade.

I'd also add that the reason you see 2011 is because back then we didn't replace the 2009 licence... many reasons for this but it wasn't the way it's supposed to work.  In reality you should only have Trados Studio  2021, Trados 2007 and your Passolo licence.

Yes, I upgraded.  And yes, I have always understood Trados' upgrade path to mean that when you pay the upgrade fee instead of the full fee, you "trade in" your previous license.

I simply pointed out that I used to be able to see all of them, *and* that one of them (I believe 2019) was still listed as active.

I haven't tested if I can still install and use 2019, although I do have the "allow 2019" add-on.  Perhaps it's going to be confusing for some people if they can't see the 2019 entry when the entry previously stated that it was active.  If I hadn't googled for the meaning of the "allow 2019" add-on, I would not have known that I should be able to use 2021's license to run 2019.

Samuel Murray said:

I simply pointed out that I used to be able to see all of them, *and* that one of them (I believe 2019) was still listed as active.

Hi Samuel Murray, I wonder if you are mistaken here.  Your screenshot was obviously taken when you only had 2019.  Now you have 2021 as an upgrade the 2019 should disappear and I'm pretty sure you would not have been able to see it.

Samuel Murray said:

I haven't tested if I can still install and use 2019, although I do have the "allow 2019" add-on. 

This only means you can run 2019 alongside 2021.  You activate 2021 and 2019 will activate itself because of this allowance.  You cannot install and run 2019 on a machine where you don't have an activated 2021 installed.

Samuel Murray said:

If I hadn't googled for the meaning of the "allow 2019" add-on, I would not have known that I should be able to use 2021's license to run 2019.

You can't... at least not in the way I think you have interpreted it.

Hello Paul

1. Yes, this particular screenshot was taken when I had only Trados 2019.  The purpose of the screenshot was to show that my license was not a subscription license. I do not have a more recent screenshot.  But I do recall that one of the older licenses (and I think it was 2019) was not marked as inactive even after I've started using 2021.  I have noticed this (and thought at the time that it was curious) because I have installed 2021 more than once.  But, who knows, perhaps I remember incorrectly :-)

2. "You activate 2021[,] and [then] 2019 will activate itself because of this allowance." -- thanks for the clarification.  That's actually even better than my initial interpretation,  because I had assumed that one would have to deactivate the 2021 license in order to use the 2019 license.

Samuel