Sandra Friese

You can self-serve.  You didn't mention the version so one of these may help.

For Trados 2007 and Trados Studio 2009 use this KB article ( gateway.sdl.com/.../communityknowledge ) and follow the instructions.

For Trados Studio 2011 and Trados Studio 2014 use this KB article ( gateway.sdl.com/.../communityknowledge ) and follow the instructions.

For Trados Studio 2015, Trados Studio 2017, Trados Studio 2019 and Trados Studio 2021 use this KB article ( gateway.sdl.com/.../communityknowledge ) and follow the instructions.

Thank you Paul and sorry I forgot to mention the version. I have Studio 2019. I followed the steps you sent but the option "Reset license" is only available in the previous code, not the latest one (marked in red). Please find below a screenshot for your reference. Is it ok if I click on "Reset license" of the code activated back in 2018? Thank you!

Sandra Friese

I edited your image... this is a public forum!

I guess it all depends what you want to achieve here.  I think I'll log a case on your behalf and a support engineer can work with you to make sure you recover the right one.

Sandra Friese Support Case Id : 00630875. Support case has been logged for your assistance. Please check your SDL Community email address for updates.

Thank you Paul!