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Dear all, my notebook stopped working and I couldn't return the licence. How can I get it back so I can use Studio in my new computer?
Thank you! ;)
Dear all, my notebook stopped working and I couldn't return the licence. How can I get it back so I can use Studio in my new computer?
Thank you! ;)
Thank you Paul and sorry I forgot to mention the version. I have Studio 2019. I followed the steps you sent but the option "Reset license" is only available in the previous code, not the latest one (marked in red). Please find below a screenshot for your reference. Is it ok if I click on "Reset license" of the code activated back in 2018? Thank you!
I edited your image... this is a public forum!
I guess it all depends what you want to achieve here. I think I'll log a case on your behalf and a support engineer can work with you to make sure you recover the right one.
Paul Filkin | RWS Group
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