Hello Donika Nasto,

If you haven't deactivated the license before installing Trados Studio on a new device, the license will show up as in use (it's a single-user license with 1 activation), so it can't be activated again unless you deactivate (reset) it first. 

Please follow the instructions provided in the link below to deactivate your license from your SDL account:

https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545

Once the license has been reset, please wait approx. 30 minutes to activate it again on your new device. 

Thank you!

Best regards,

Adrian

Hello Donika Nasto,

If you haven't deactivated the license before installing Trados Studio on a new device, the license will show up as in use (it's a single-user license with 1 activation), so it can't be activated again unless you deactivate (reset) it first. 

Please follow the instructions provided in the link below to deactivate your license from your SDL account:

https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545

Once the license has been reset, please wait approx. 30 minutes to activate it again on your new device. 

Thank you!

Best regards,

Adrian

Hello Adrian,

thanks a lot for your quick help! I really appreciate it.

It worked very well and now I have it installed in the new computer.

The only thing is that all my previous work is gone:-(. Is that normal? 

Or can they be retrieved somehow?

Maybe I did something wrong....

Many thanks!

Donika

Donika Nasto

Your user files are not moved over when you install on a new machine.  You need to copy them over so they are available to you on your new computer.

Thanks a lot Paul!!!

I wish you a nice day

Many thanks

Donika