Unexpected exception when initializing view part fragment matches

Hi

I am logging this issue in this section because my assumption is that this issue has started to occur after an update. 

From one day to another (I mean suddenly) this error has occurred, preventing from opening any project.

After checking community and knowledgebase I have also tried to de-install Trados Studio 2021 and reinstall, and updated to R1.

Unfortunately I could not resolve it.

Please suggest me any way to restore its proper functionality as of 2 days ago.

Thank you and regards

Andrea Palmieri

Parents
  • A reinstall rarely solves this problem.  The first thing to try is reset window layout within the application:

    Trados Studio screenshot showing the 'Reset Window Layout' option highlighted in the 'View' tab.

    If that doesn't help then reset.  

    You could use this app for the reset and this will also explain what you will lose by carrying out a reset before you do it:

    appstore.sdl.com/.../

    But if you'd rather do this manually then rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio:

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\Studio16

    So the path would become this:

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\Studio16_old

    If you can't find this folder then you need to unhide your hidden files/folders:

    www.howtogeek.com/.../

    Paul Filkin | RWS Group

    ________________________
    Design your own training!

    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

    emoji


    Generated Image Alt-Text
    [edited by: Trados AI at 12:58 PM (GMT 0) on 4 Mar 2024]
Reply
  • A reinstall rarely solves this problem.  The first thing to try is reset window layout within the application:

    Trados Studio screenshot showing the 'Reset Window Layout' option highlighted in the 'View' tab.

    If that doesn't help then reset.  

    You could use this app for the reset and this will also explain what you will lose by carrying out a reset before you do it:

    appstore.sdl.com/.../

    But if you'd rather do this manually then rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio:

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\Studio16

    So the path would become this:

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\Studio16_old

    If you can't find this folder then you need to unhide your hidden files/folders:

    www.howtogeek.com/.../

    Paul Filkin | RWS Group

    ________________________
    Design your own training!

    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

    emoji


    Generated Image Alt-Text
    [edited by: Trados AI at 12:58 PM (GMT 0) on 4 Mar 2024]
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