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I didnt deactivate my licence before formatting my computer. Now I cant reset my licence.
I didnt deactivate my licence before formatting my computer. Now I cant reset my licence.
Why not? What happens?
Paul Filkin | RWS Group
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You can reset your own license by using the Self Service option in your MySDL account for Trados Studio 2015, 2017, 2019 and 2021.
Use this KB article ( gateway.sdl.com/.../communityknowledge ) and follow the instructions.
Paul Filkin | RWS Group
________________________
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You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Sorry, Paul. I should have been more specific.
Here's what happened:
I didn't deactivate it before formating my computer and then I made the mistake of using the "deactivate offline", instead of "Reset licence". But as none of them were working, I tried both.
When I tried "reset licence" it gave me an error, so it was never completed. That's when I started this thread. Now, I just signed in to Trados and shows no licence at all! Any ideas?
TIA!
Paula S Support Case Id : 00637320. Support case has been logged for your assistance. Please check your SDL Community email address for updates.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
