Pavel Chernyshev Support Case Id : 00639700. Support case has been logged for your assistance. Please check your SDL Community email address for updates.

Dear Sorin, i'am checking the email everyday, but i hasn't recevied yet no new messages from SDL community

Hello Pavel Chernyshev

I sent you 2 email through the ticket on the email address which you used to log in on Communities (moscow.support@******). Please check the Spam folder as well and if you don`t have any email there provide me the order number for the license and the last 4 characters of the license.

Thank you,
Sorin

Hello Sorin,

i have changed email to support.moscow@******* ,the alias you have mentioned is no longer usable, and i have confirmed the new email.

I have checked spam folder couple of times but no help.

Order is  630771 and efae is last 4 characters.

Hello Pavel Chernyshev

Your license has been reset. On the user machine where you receive the error message please do the following: 

1. Close Studio.
2. Go to: C:\ProgramData\SDL\SDL Trados Studio\Studio16\Data
3. Rename the file Studio.lic, e.g. to Studio_old.lic.
4. Once this is done you can reactivate Studio where needed. 

Note: If you can't find the path above, open Windows File Explorer, click on View and check "Hidden Items" checkbox. 

Thank you,

Sorin

Hello Pavel Chernyshev

Your license has been reset. On the user machine where you receive the error message please do the following: 

1. Close Studio.
2. Go to: C:\ProgramData\SDL\SDL Trados Studio\Studio16\Data
3. Rename the file Studio.lic, e.g. to Studio_old.lic.
4. Once this is done you can reactivate Studio where needed. 

Note: If you can't find the path above, open Windows File Explorer, click on View and check "Hidden Items" checkbox. 

Thank you,

Sorin

Thank you for your help.

I have renamed the file, checked my licenses and make a new activation in a correct way.