Licence not recognised, can't even buy an upgrade

Having a meltdown. 

Trados today opened with "let's set up your account", I added in my email then it says I don't have a licence. The only licence I have is registered to that version of Trados!!!! 

Online tells me the licence is in use. I try uninstalling and reinstalling, no use. I try resetting the licence and to deactivate it offline, no use. Just keep getting error messages

I then go to upgrade to freelance plus just to get a second licence and even that has an error message!!!!!!!!! 

I have a project due TOMORROW and there is no reason why Trados decided to take a fit and not let me use my licence. 

Any help much appreciated as I have no idea what else to try. It's the weekend so of course no-one is around in the chat boxes to help with resetting the licence either. 

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