Impossibility to deactivate license and reactivate it on a new computer

Dear Sir/Madam,

my computer crashed a couple of weeks ago with my activated version of Trados on it and can't consequently deactivate it.

I have received a new computer and would like to reactivate my license but since I have no access to Trados on my former computer but Trados on my new computer won't let me activate it when I enter the activation code I received when purchasing Trados.

Could you help me out please?

Thanks you for your help in advance.
Best,

Charlotte Graff

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