Login details not recognized in SDL Machine Translation Cloud / DeepL plugin not working

Hello,

We have a login issue with the  SDL Machine Translation Cloud. When we work with Trados, our login details doesn't seem to work and we have a message written in red that pops up "Couldn't load file...The system cannot find the specified file." Also, I have installed the DeepL plugin in Trados but it is not working and I am sure it is because of the problem we are having with the Trados login details. We are using Trados 2017.

I can still log in to https://www.trados.com/.

Does anyone know how to fix the problem?

Many thanks,

Yvette

SDL Machine Translation Cloud login screen with an error message in red stating 'Could not load file or assembly 'Newtonsoft.Json, Version=12.0.0.0, Culture=neutral, PublicKeyToken=30ad4fe6b2a6aeed' or one of its dependencies. The system cannot find the file specified.'



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[edited by: Trados AI at 1:04 PM (GMT 0) on 4 Mar 2024]
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