Elizaveta Capelle Support Case Id : 00645015. Support case has been logged for your assistance. Please check your SDL Community email address for updates.

Dear Sorin, dear Paul, thank you for your answer per email. I confirm I have not subscribed the assistance which is payable, I just paid for the software but it does not work properly as it is supposed to

Experienced translators are complaining about 2021 version problems which is not a good point. I hope to be able to work in 2021 version after installation is successfull and will be happy to say the software is great .

Until now the machine translation tool does not work and I had to install the previous version upon your recommendation because the newest version I was sold has issues (it is astonishing)... I hope you'll help me to make it work and thank you in advance for your time and patience. Kind regards

Dear Sorin, dear Paul, thank you for your answer per email. I confirm I have not subscribed the assistance which is payable, I just paid for the software but it does not work properly as it is supposed to

Experienced translators are complaining about 2021 version problems which is not a good point. I hope to be able to work in 2021 version after installation is successfull and will be happy to say the software is great .

Until now the machine translation tool does not work and I had to install the previous version upon your recommendation because the newest version I was sold has issues (it is astonishing)... I hope you'll help me to make it work and thank you in advance for your time and patience. Kind regards

Elizaveta Capelle said:

I confirm I have not subscribed the assistance which is payable

Elizaveta Capelle

You are not expected to pay anything here.  The support case has been raised so that our technical team can help you to work with the solutions.