Hello 

Please try to reset the license from your RWS account as described in this article: gateway.sdl.com/.../communityknowledge

Thank you,

Sorin

Hello,

I tried to reset the license from the manner you have sent by above message, but cannot do it.

It says: 

An error has occurred
An email has been sent to support to inform them of the error.

Please try reloading / refreshing this page.

Any more suggestions?

Thanks,

Keiji Suzuki We will be pleased to help you with this problem so have logged a support case on your behalf. You will be contacted at the email address used for this Community. Support Case Id : 00647402 .