On december 9, I have purchased a 2021 upgrade from 2019. I have tried to deactivate my 2019 licence in different ways (in the app, online etc.) to be able to use my new software. I have written message to the support service. Unfortunately, until today I have not found or received a solution to this problem.
Please advise
Kind regards
Barthe
Barthe Rozemond We will be pleased to help you with this problem so have logged a support case on your behalf. You will be contacted at the email address used for this Community. Support Case Id : 00650205 .
Oana Nagy | RWS Group
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