URGENT MATTER network licence doesn't work after final activation

Question

Hello 
 Following the payment of our invoice the network licence doens'nt work anylonger 
 this subject is urgent as i have projects to deliver and work on, my temporary licence worked yesterday and does'nt work anymore!

Sorin Perta · Answer

Hello Daphne Charpin 
 I can see that your 2021 Network license has been reactivated today. If this is still an issue please open Safenet License Manager > expand Subnet Servers > expand your server > expand Allow TQA 2021> expand and send me a screenshot. 
 Thank you, 
 Sorin

Sorin Perta · Answer

Hello Daphne Charpin 
 Please follow the below steps and then reactivate the license in License Manager and try to connect Studio. 
 Ensure that all SDL products are closed on the server. 
 1. Go to: C:\ProgramData\SDL\NetworkLicensingServer\2 and rename the "2" folder to "2_old". 2. Go to: C:\Program Files (x86)\Common Files\SafeNet Sentinel\Sentinel RMS License Manager\WinNT and rename the file lservrc to lservrc_old. 
 3. Open SafeNet License Manager (WlmAdmin) and check if the AllowTQA 2021 or ProfessionalEdition 2021 features are still listed under Subnet servers > your server name. If they are, right-click on each of them and select Remove Feature. 
 Thank you, 
 Sorin

Sorin Perta · Answer

Daphne Charpin We will be pleased to help you with this problem so have logged a support case on your behalf. You will be contacted at the email address used for this Community. Support Case Id : 00652903 .

Trados Portfolio > 2. Licensing and Installation

URGENT MATTER network licence doesn't work after final activation