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Problem with reactivation code

NAFSI PETKOU

Hi,

I didn't deactivate the sdl license before the format so now I am trying to reset it via the RWS account where it seems to still be in use (http://feedback.sdl.com/app/survey/response.jsp). The problem is that I can't do it, as there is nowhere the option ''return'' or ''reset'' the license (see screenshot). I downloaded sdl, but when I enter the activation key, it shows an error message (see screenshot).

Could you please help me?

Thank you,RWS account licenses page showing SDL Trados Studio 2019 Freelance Plus with 1 user license in use and no option to return or reset the license.Error message popup on RWS account page stating 'Activation Failed. Invalid Product Key. Make sure that the Product Key belongs to the intended product or product version.'

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[edited by: Trados AI at 1:12 PM (GMT 0) on 4 Mar 2024]
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