Hello, I need help to REACTIVATE my license. After downloading the program, I managed to activate the license without any problem but then I made the silly mistake to deactivate it and now, it's impossible to reactivate the license (on the same pc).

Hello, I need help to REACTIVATE my license. After downloading the program, I managed to activate the license without any problem but then I made the silly mistake to deactivate it and now, it's impossible to reactivate the license (on the same pc).
Hello Inge Schumacher
Your license is available for activation. Please try to activate it and if you receive any error message send me a screenshot.
Thanks,
Sorin
I don't manage to reactivate it ! ........ if a want to do an offline activation, it asks for the installation ID ! And I don't know this. Anyway here you've got a screenshot of the activation dialog box
Hello,
First of all please remove the screenshot with the license code as this is a public forum.
The Installation ID is automatically generate in Studio after you click on Activate > Alternative activation options > Offline activation and copy the license code. Please refer to this article which described the Offline activation process: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039784
Thank you,
Sorin
I CAN'T DELETE it !! I haven't got the permission ! .......... and as far as this activation is concerned, I have read all that stuff but it doesn't work !! ...... and also, when I open the Studio Program, I can see that I have only 5000 Translation Units as it is the case with the "Starter" version I purchased in the first place before upgrading to Freelance !
Hello Inge Schumacher
This means that the old license is still active. Please follow these steps:
Note: If you can't find the path above, open Windows File Explorer, click on View and check "Hidden Items" checkbox.
Thank you,
Sorin
Fantastic !! Thank you very much for your help, it worked.
Fantastic !! Thank you very much for your help, it worked.