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I purchased a copy of Studio 2017 but my account shows no licenses. I deactivated the license on my old computer but now I can't transfer it.
I purchased a copy of Studio 2017 but my account shows no licenses. I deactivated the license on my old computer but now I can't transfer it.
my account shows no licenses
I checked yor account and you do have licences in there. The problem is that they are already activated so you need to reset.
You can reset your own license by using the Self Service option in your MySDL account for Trados Studio 2015, 2017, 2019 and 2021.
Use this KB article ( gateway.sdl.com/.../communityknowledge ) and follow the instructions. If you still have problems after this come back and let us know and we'll organise a support engineer to resolve it for you.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
my account shows no licenses
I checked yor account and you do have licences in there. The problem is that they are already activated so you need to reset.
You can reset your own license by using the Self Service option in your MySDL account for Trados Studio 2015, 2017, 2019 and 2021.
Use this KB article ( gateway.sdl.com/.../communityknowledge ) and follow the instructions. If you still have problems after this come back and let us know and we'll organise a support engineer to resolve it for you.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub