Impossible License Upgrade

Question

Hi, 
 
 We have purchased a license upgrade from Studio 2021 Freelance to Professional. I followed the procedure to update the license from my account "Licenses" page, but something went wrong. I don't have access anymore to that page and I cannot retrieve licensce info and the page return this error message:

I had deactivated my Freelance versione, thus I cannot work on trados anymore. 
 I don't know if a license reset is needed, but I'm afraid that won't help, since I have no access to license info anyway.

Sorin Perta · Answer

Gabriella Soldadino We will be pleased to help you with this problem so have logged a support case on your behalf. You will be contacted at the email address used for this Community. Support Case Id : 00664338 .

Trados Portfolio > 2. Licensing and Installation

Impossible License Upgrade