I've bought a new PC. I deactivated Trados Studio 2021 on the old PC but when I log into my account on the new PC, there is nothing there: no licences, orders or downloads. Please advise.

I've bought a new PC. I deactivated Trados Studio 2021 on the old PC but when I log into my account on the new PC, there is nothing there: no licences, orders or downloads. Please advise.
Michael Maynard We will be pleased to help you with this problem so have logged a support case on your behalf. You will be contacted at the email address used for this Community. Support Case Id : 00665258 .
Michael Maynard We will be pleased to help you with this problem so have logged a support case on your behalf. You will be contacted at the email address used for this Community. Support Case Id : 00665258 .