Re: Case No. 00667530 - SDL Language Cloud Machine Translation Not Working [ref:_00D30NkM._5004X1ePhxC:r [ ref:_00D30NkM._5004X1ePhxC:ref ]
I had problems with machine translation in Sudio 2017.
After 4 days of discussions with no results, I installed studio 2021 and I have the same problems.
Messages
No TM or MT server opened
I installed Language weaver but it helped for 1 project then the problem came back.
Thanks
JH
Impossible to attach screen captures here?
I don’t think that’s a fair reflection of the situation. It’s no problem continuing to help but I think some recognition that the support team have helped and the original case was closed because you said it was ok would be fair.
I spoke to the support team and they have raised a new case on your behalf - case number #00668005
Paul Filkin | RWS
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Paul, minutes after a first try that worked, I sent an email saying it's working, I was so happy. But on a second try I found out that the problem was persisting and the case was already closed with no possibi;ity to reopen it.
And I think that when you buy the most expensive CAT tool on the market, you should not have to buy a service contract, above all when it's a recurrent problem. I know you will have a reply to this.I appreciate support I got for licensing issues (I had to reach out to the salesperson who sold it to me) but in the present case I think somebody out there must be aware of the problem. I installed Studio 2021 and I am workinfg with it for now. I will have to decide if I continue with Studio (since 2009) or if I have to to keep eyeing something else.
Anyways, thank you for your patience.
JH
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