Hello, 8 days ago we resolved a Trados license expiration issue - Support Case Id : 00674283. Today this issue has reoccurred, however the recommended solution to the problem at that time is now no longer working. Please help. I would also appreciate an explanation of what the problem is again and how to prevent it from happening again in the future.
Pavel Brunda I'm not sure how we missed this post, perhaps it was moved from another group? Anyway, we have now logged a support case on your behalf. You will be contacted at the email address used for this Community. Support Case Id : 00676544 .
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Also note that you have two email addresses registered with us, so please check them both. I just checked the support system and Sorin did respond to you yesterday as follows:
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Hello,
Are you available for a remote session today to check the issue?
If yes, please provide me some time frames and the timezone-city in order to schedule a remote session.
Best regards
Sorin
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I think you may be missing the reply. It's also worth checking your spam filter in case our support emails have gone in there.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Also note that you have two email addresses registered with us, so please check them both. I just checked the support system and Sorin did respond to you yesterday as follows:
---------------------------------------------
Hello,
Are you available for a remote session today to check the issue?
If yes, please provide me some time frames and the timezone-city in order to schedule a remote session.
Best regards
Sorin
--------------------------------------------
I think you may be missing the reply. It's also worth checking your spam filter in case our support emails have gone in there.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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