We hold an academic partnership licence. Users have properly created a Language Cloud account, and have been registered as members of a group I have created. However, Trados disappear when they click on the academic partnership ID of our institution.
I don't know that the problem is. Could you please give us a hand?
Thanks a lot in advance,
Nuria
You should be using the academic portal for these problems. However, I have created a request on your behalf.
Case number: 00676548
Paul Filkin | RWS Group
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Thanks a lot for your help. If you could be kind enough to indicate which "academic portal", I'll take care I follow the right procedure next time.
I thank you in advance for your time and help,
Nuria
I believe the same discussion as here - https://community.rws.com/product-groups/trados-portfolio/f/licensing/41354/unable-to-access-trados-via-academi-partner-licence/134678#
Let me know if you have any problems accessing the group.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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