We enjoy an academic partner licence.
My staff and students have correctly created their RWS accounts, and I have registered them as members in Trados Live.
However, when they click on the Institutional Login selecting our institution ID, Trados does not open (actually, the window disappears).
I might be doing something wrong.
Could you please, give us a hand?
Thanks a lot,
Nuria
Why aren't you using the academic portal for help? That's what it's there for.
Paul Filkin | RWS Group
________________________
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You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
I thank you a lot for your answer. We have not received much guidance from any "academic service", really. So I've been having to write emails back and forth to your commercial colleague. I would appreciate it a lot if you could instruct us on which academic portal you are talking about. I will be glad to join in right away!
I'm trully sorry for the inconvenience. It was not my intention to use the wrong procedure. I'm just looking for answers which I cannot seem to find easily :-)
Thanks a lot in advance,
Nuria
I thank you a lot for your answer. We have not received much guidance from any "academic service", really. So I've been having to write emails back and forth to your commercial colleague. I would appreciate it a lot if you could instruct us on which academic portal you are talking about. I will be glad to join in right away!
I'm trully sorry for the inconvenience. It was not my intention to use the wrong procedure. I'm just looking for answers which I cannot seem to find easily :-)
Thanks a lot in advance,
Nuria
We have not received much guidance from any "academic service", really.
Well... I can find many emails between you and our RWS Campus Team. At least one of them provides a considerable amount of information to help you get started and I can see it included this:
============================================
To assist you with the new licensing process you have been invited to the NEW Academic Partner Community exclusively for our Academic Partner Professors and Lecturers (please check your email for the invitation from the community page and accepted it).
Use this link and sign-on using your ‘My RWS’ account log-in: https://community.sdl.com/customers-partners/partner-groups/sdl_academic_partners/professors/
To get started with your Trados Live Licences please visit the Academic Guides section within the Community
============================================
Perhaps you can check the link out (only for invited Academic Partners so anyone unable to access this should drop an email to education@rws.com if they are academic partners and cannot access the site).
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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