Dear Community,
Can anyone help me out here? SDL Support said my licence had been reset and would be easy to activate again on a new computer, but when I log on to my SDL account I can't see how to activate the licence again.
Many thanks!
Sarah
Dear Community,
Can anyone help me out here? SDL Support said my licence had been reset and would be easy to activate again on a new computer, but when I log on to my SDL account I can't see how to activate the licence again.
Many thanks!
Sarah
Hi Sarah,
You need to copy the license code from you SDL Account Licenses page and insert it in the appropriate place in Trados Studio. Here are instructions:
Online activation of a Single User License for Trados Studio 2021 and older
Have a super weekend,
All the best,
Ali
Hi again,
When I view my licence activation code in my Account, there is no Activation button to click. (Is that because I'm not activating the licence for the first time?)
Sarah
The 'Activation" button is not in the account, but in Studio! You need to enter the activation code in Studio and then click on 'Activate' there.
Follow the instructions as suggested by Alison.
Thanks Walter, but I can't open Studio because my licence isn't activated. The only activation I am offered is a Trial licence. Should I activate that?
Regards, Sarah
Hi Sarah
You say that you are offered a trial license. Where do you see this? In Studio I guess, so why do you say that you cannot launch it?
When you launch Studio without a license, one sees this:
In addition, and this is your case, if Studio has never been installed on this PC you see an option for a 30 day trial license.
The only thing you now need to do is to click on the 'Activate' button and then enter the activation code that you see in your customer account.
Hi Sarah
You say that you are offered a trial license. Where do you see this? In Studio I guess, so why do you say that you cannot launch it?
When you launch Studio without a license, one sees this:
In addition, and this is your case, if Studio has never been installed on this PC you see an option for a 30 day trial license.
The only thing you now need to do is to click on the 'Activate' button and then enter the activation code that you see in your customer account.
Hi Walter,
You're absolutely right! My mistake. So glad that's sorted and much obliged to you (and Alison).
Regards,
Sarah
Hi Walter,
You're absolutely right! My mistake. So glad that's sorted and much obliged to you (and Alison).
Regards,
Sarah