The translation provider 'SDL Machine Translation Cloud Provider' could not opened and has been disabled

Question

Hello Dorin,

During the pass few months, I have been experiencing this same issue while trying to open my TMs and the Cloude is prompting the error "The translation provider 'SDL Machine Translation Cloud Provider' could not opened and has been disabled.

I had followed the previous instructions, i.e., I have gone also to the community and I had removed, re-installed, restarted the SDL Machine Translation Cloud but I have not been able to fix it. I do not have a Support and Maintenance Account, but I am a RWS LiceScience Medical Translator. 
 I'd appreciate if you can help me. 
 
 Without further ado,

Sorin Perta · Answer

Marcela Andere We will be pleased to help you with this problem so have logged a support case on your behalf. You will be contacted at the email address used for this Community. Support Case Id : 00677585 .

Paul Tudoran · Answer

Via a remote session we managed to solve the issue by resetting Studio to its's basic settings. We then were able to connect to the SDL Machine Translation Cloud plugin and receive suggestions.

Sorin Perta · Answer

Marcela Andere We will be pleased to help you with this problem so have logged a support case on your behalf. You will be contacted at the email address used for this Community. Support Case Id : 00678537 .

Trados Portfolio > 2. Licensing and Installation

The translation provider 'SDL Machine Translation Cloud Provider' could not opened and has been disabled