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I just bought a promotion upgrade of my Trados Studio Freelance 2019 to Trados Studio Freelance 2021, however, I cannot find this new license under my account and hence I cannot activate it?
Invoice Number: 684707
please advise
/Frantz
I just bought a promotion upgrade of my Trados Studio Freelance 2019 to Trados Studio Freelance 2021, however, I cannot find this new license under my account and hence I cannot activate it?
Invoice Number: 684707
please advise
/Frantz
Hello Frantz Pedersen
In order to have the 2021 license in your account you need to process the upgrade from the Licenses page > Your available upgrades > Upgrade > Process upgrade.
More details in this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039975
Note: For Freelance licenses the deactivation step is not needed.
Thank you,
Sorin