Strangely I never successfully logged on to the above URL with standard web browsers like Chrome. I can easily log on to my own RWS account, but still redirected to the same "account login "screen again and again - is there any issue with website?
thanks for your help inadvance
QA Sara We will be pleased to help you with this problem so have logged a support case on your behalf. You will be contacted at the email address used for this Community. Support Case Id : 00684764 .
Paul Filkin | RWS
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Hi Paul,
Many thanks for the support ticket, but I need to explain more details (sorry about this, I was a bit in rush because file format support suddenly changed on the date of promised delivery).
The license issue is related to subtitle app available on Appstore.
I went to Appstore to download the subtitling app,
because the native .srt file format support on Studio suddenly no longer worked - I really do not understand this, it was certainly working a few days ago,
until I switched to Trados Studio 2022, both 2021 and 2022 no longer supported .srt format).
I thought I should try subtitling app instead of native support,
pulldown of the app store told me "you do not have Studio 2022 license, so you can't download this app"
- my issue started after upgrading to and installing Studio 2022, so it is not likely I do not have 2022 license.
In any case, it is not installation issue of Studio 2022 itself, it is about license recognition of Studio 2022 on Appstore - Am I still entitled to use the support ticket?
ok - in this case you do not have a problem really. The SRT filetype on the appstore is for 2019 only. It will not work in 2021 or 2022. The reason is because 2021 and 2022 support SRT out of the box using this filetype:
This one filetype supports many formats and they all work with the subtitling app which you still get from the appstore.
In any case, it is not installation issue of Studio 2022 itself, it is about license recognition of Studio 2022 on Appstore
You don't have 2019... this is why you get the message.
Paul Filkin | RWS
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Hi Paul,
thank you so much, in my understanding, both 2021 and 2022 has native support of .srt format ,
In reality it did not and this is why I am asking.
Please find attached screenshot from 2022 "options" screen
- I checked this more than ten times today so far,
and this setting does NOT recognize.srt.
If it does not, I have no idea than using subtitling app,
I really do not understand because it was working before I installed 2022 yesterday.,
could it be that you are using a project template that was imported from an older version?
Paul Filkin | RWS
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Not sure, because I did not change any default settings when installing 2022.
ok. Do you use project templates at all? So when you create your projects do you select a project template? If you do and you created these templates in an older version of Trados Studio then this would explain why the SRT filetype is not being handled.
if this isn’t the case can you share a few lines from the start of the SRT file you are tying to open? On your screenshot you clearly have this filetype so it’s either not being used because you are creating your project with an old template, or your file isn’t really an SRT, it’s some other format but has an SRT extension.
Paul Filkin | RWS
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
ok. Do you use project templates at all? So when you create your projects do you select a project template? If you do and you created these templates in an older version of Trados Studio then this would explain why the SRT filetype is not being handled.
if this isn’t the case can you share a few lines from the start of the SRT file you are tying to open? On your screenshot you clearly have this filetype so it’s either not being used because you are creating your project with an old template, or your file isn’t really an SRT, it’s some other format but has an SRT extension.
Paul Filkin | RWS
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Hi Paul,
many thanks for the detailed explanation, I was not aware existing templates do not support .srt formats. I will try with a different template when creating projects next time, thanks so much!
if the existing templates were created in an older version of the software then of course they will not as there was no SRT filetype that supported subtitling properly in the product.
Paul Filkin | RWS
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Hi Paul,
I am afraid new template did not support SRT either - jI appreciate it if you could state that 2022 no longer suports srt. I do not have any other template available and this is causing great trouble at high cost.
jI appreciate it if you could state that 2022 no longer suports srt.
Why... it absolutely does support SRT. You are even showing it in your screenshot.
I questioned your templates because you might be using an old one, not one from 2022. Can you share screenshot of the template settings you are using when you create a project? So this:
Paul Filkin | RWS
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