I need support for the deactivation of the old license and activation of the new one.

I need support for the deactivation of the old license and activation of the new one.
I have noticed that you managed to deactivate your Trados 2017 in the meantime. You can download Trados 2021 from your account, Products and Plans - Downloads. Your upgrade can be processed from your account, Products and Plans - Licenses and then you will be shown the activation code for Trados 2021.
If you have any questions, please let me know.
Kind regards,
Elisa
Elisa Maxim | RWS Group
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Dear Elisa
I've downloaded trados studio. However, I can't find the activation code for trados studio 2021, do I use the activation code for 2017? The activation code for 2021 is not listed under licenses
Dear Elisa
I've downloaded trados studio. However, I can't find the activation code for trados studio 2021, do I use the activation code for 2017? The activation code for 2021 is not listed under licenses
Did you process the update by clicking as follows?