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Studio 2021 unable to connect to license server that 2017 and 2019 can connect to

Alex Jensen

Hi there,

We've just built a new Windows Server 2019 Remote Desktop Session Host and have installed Studio 2014, 2017, 2019 and 2021 (16.2.10.9305) on it.  This server is being built to replace a Windows Server 2016 server, which has the same software on it, all versions of Studio are able to retrieve licenses from our license servers (we have one for 2014 and another for 2017, 2019 and 2021) on the existing Windows Server 2016 server.

Strangely, on the new Windows Server 2019 system, Studio 2021 seems to be unable to retrieve a license.  This is particularly odd as Studio 2017 and 2019 are configured with the same license server details and they are able to retrieve a license without issue, this would seem to indicate that there are no networking issues between the new Windows Server 2019 server and our Studio licensing server.

The reason we know the issue is related to the license server is that when opening Studio 2021 the initial loading window hangs at "Initializing views..." and then eventually an error pops up: "Exception has been thrown by the target of an invocation." - viewing the error details shows a ProviderErrorCode of 210005 and an ErrorMessage of "Could not connect to license server."

Troubleshooting steps taken to date:

 - Repair of Studio 2021

 - Insertion of standard values into registry on the new Windows Server 2019 system - Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\SDL\Studio16License (CheckedOutEdition, CheckedOutFeatures, CurrentLPID, LicenseCodeKeypath, ServerName, UseLicenseServer)

 ---> This was because they weren't being populated by Studio 2021 so I thought this was worth a shot

Any assistance would be much appreciated.

Regards,

Alex
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  • 0

    Hello

    Can you please send a screenshot with the error message and one from the licensing server > open Safenet License Manager (WlmAdmin) > expand Subnet Servers > expand your server > expand Allow TQA 2021? 

    Also, please let me know what version of License Manager you have installed and the exact Build of Studio from Help tab > About Trados Studio. 

    Thank you,

    Sorin
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  • 0 in reply to Sorin Perta

    Hi Sorin,

    Thanks a lot for coming back to me, I've attached the requested screenshots and also a zip containing an sdlerror log.  The error that I've attached an image of is generated via the product activation wizard.  I was able to generate the error a slightly different way by inputting the license server details into the registry of the system, this is how I ended up with the attached sdlerror log file.

    Bizarre that a 2017 / 2019 license can be requested from this server but not a 2021.

    WlmAdmin on our license server is running version 9.2.1.0011.  In control panel SDL License Server Manager shows a version of 2.0.27550.0.  I can see that License Server Manager 17.0.134 is available for download via oos.sdl.com - perhaps updating that is worth a shot?  I assume the latest version supports Studio 2017, 2019 and 2021 - not to mention 2022, which we're not running yet.

    Studio 2021 on our new Windows Server 2019 Remote Desktop Session Host is running 16.2.10.9305.

    Cheers,

    Alex

    WlmAdmin tool showing server information with version 9.2.1.0011 and feature information for AllowTQA 2021 with 1 license in use, 3 total, and no licenses queued.

    Error message in Trados Studio 2021 Product Activation window stating 'An error occurred while requesting a license. Click Retry to try again.'

    sdlerror-2022614-13h24m12s_sanitized.zip
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    Generated Image Alt-Text
    [edited by: Trados AI at 1:23 PM (GMT 0) on 4 Mar 2024]
Reply
  • 0 in reply to Sorin Perta

    Hi Sorin,

    Thanks a lot for coming back to me, I've attached the requested screenshots and also a zip containing an sdlerror log.  The error that I've attached an image of is generated via the product activation wizard.  I was able to generate the error a slightly different way by inputting the license server details into the registry of the system, this is how I ended up with the attached sdlerror log file.

    Bizarre that a 2017 / 2019 license can be requested from this server but not a 2021.

    WlmAdmin on our license server is running version 9.2.1.0011.  In control panel SDL License Server Manager shows a version of 2.0.27550.0.  I can see that License Server Manager 17.0.134 is available for download via oos.sdl.com - perhaps updating that is worth a shot?  I assume the latest version supports Studio 2017, 2019 and 2021 - not to mention 2022, which we're not running yet.

    Studio 2021 on our new Windows Server 2019 Remote Desktop Session Host is running 16.2.10.9305.

    Cheers,

    Alex

    WlmAdmin tool showing server information with version 9.2.1.0011 and feature information for AllowTQA 2021 with 1 license in use, 3 total, and no licenses queued.

    Error message in Trados Studio 2021 Product Activation window stating 'An error occurred while requesting a license. Click Retry to try again.'

    sdlerror-2022614-13h24m12s_sanitized.zip
    emoji


    Generated Image Alt-Text
    [edited by: Trados AI at 1:23 PM (GMT 0) on 4 Mar 2024]
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