Hi,
My laptop failed, so I bought a new one but I'm not able to deactivate my license on the old laptop.
Can you please help me reactivate it so that I can use it on my new laptop?
Thank you in advance for your help!
Best regards,
Christine Couture
Hello Christine Couture
Please try to reset the license from your RWS account as described in this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545
If it doesn`t work I will log a support ticket for you to have your license reset.
Thank you,
Sorin
Hi Sorin,
Thank you for the answer. Since I have two licences, I would like to know if there is a way to know which one to deactivate? I don't want to deactivate the one I'm using on my desktop and both licences have been installed the same day...
Thank you,
Christine Couture
Hello Christine Couture
Unfortunately no. I suggest to deactivate the license on the working PC from Studio > Help > Product activation and then reactivate it. This will change the activation date for that license and you can then reset the other one.
Thank you,
Sorin
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