No Access to Trados Cloud

Question

Hi there, 
 
 I hope this email finds you well. 
 I am just getting having difficulty accessing our Cloud account linked to our Trados Studio License. When trying to log in, we receive the error message below. 
 Me and my colleague are Trados users already but we cannot access it.

If you could please offer any solutions to resolve this, that would be great. 
 Thank you in advance for your help with this. 
 
 Best, 
 Noem&iacute;

Paul · Answer

IT Support We will be pleased to help you with this problem so have logged a support case on your behalf. You will be contacted at the email address used for this Community. Support Case Id : 00688013 .

Trados Portfolio > 2. Licensing and Installation

No Access to Trados Cloud