Hi,
I just bought the upgrade to 2022, the downloads have all appeared in my account, but the licence still hasn't, the reseller recommended I contact you for a licence reset.
Please help me activate the product.
Thank you,
Anamaria
Anamaria Sasu We will be pleased to help you with this problem so have logged a support case on your behalf. You will be contacted at the email address used for this Community. Support Case Id : 00688064 .
Hi, is there any way for me to learn when this issue will be solved? I knew that licensing issues normally took up to 24h, even for non-subscribers to your support services. I really do need to know this tiny bit of info, so I can organize my professional activities. Thanks!
Hello Anamaria Sasu
One of the RWS support engineers replied to you on the support ticket I raised for you. Please check your emails and reply to that ticket. He raised an internal ticket with Development for this issue and he will update you through the ticket.
Thank you,
Sorin
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