No 2022 licens in my account

Question

Last Friday I bought (upgraded) and installed Trados Studio 2022. I can't use it since it does not appear in my license history.

Ana-Loredana Gabur · Answer

Hi Mats Linder 
 Can you please log in into your RWS account - orders - outstanding orders and please check if the payment went through ok, as this might be the issue. 
 If you need any help please dont hesitate to reply here or contact me via live chat . 
 best regards, 
 Loredana

Walter Blaser · Answer

Hi Mats You need to return your 2021 license before you can click on 'Upgrade'. Once you have returned the 2021 license, you can then click on 'Upgrade' and you will receive the new license key for 2022. Activate Studio 2022 with this key and this will at the same time reactivate your Studio 2021 copy (it will say that it runs on the 2022 license). This means that you can run both versions in parallel as long as you don't uninstall 2021. Please make sure you have updated Studio 2021 to the latest CU before you return its license in order for the process to work smoothly.

Paul · Answer

Mats Linder 
 Are you sure you are looking in the right account? You do have two. I just checked your account and I can see the licence for 2022 in there. I can also see it was released at 23/06/2022 15:33:08. 
 Mats Linder said: I don't remember how this has been done in the past (I have gone through it from Studio 2009 and onwards), but I have the feeling it was a bit simpler/more intuitive, with exactly the same result. 
 It's the same, if not easier. We've learned from the past and added "helpful" messages like the one in red you saw to explain to users the things they used to ask questions about.

Trados Portfolio > 2. Licensing and Installation

No 2022 licens in my account