It is frustrating that SDL has no direct customer support. I have been using SDL Trados 2017 for years and today it asked me for activation all of a sudden. I spent nearly half a day researching and trying different methods to resolve the issue. Yet, I ended up giving up.
How could not an international company whose product is being used by millions around the world have a direct and responsive customer support?
If anybody kind enough to help, please reach me via khaabba_ils@hotmail.co.uk.
Hi Amlaku Eshetie
They do have direct support for licensing issues!
Log in to your customer account and click on "Licensing and installation help":
You can explain your problem and RWS will get back to you or you can ask for your license to be reset.
Walter
They do have direct support for licensing issues!
Indeed... and a support ticket was created within an hour of Amlaku Eshetie creating the post in this licensing and installation forum. I'm always puzzled to see posts in this forum complaining that we don't have responsive customer support. I wonder where they are looking?
I can also confirm the solution was a reset which could have been carried out by the user, but the support team did this already.
You can reset your own license by using the Self Service option in your MySDL account for Trados Studio 2015, 2017, 2019 and 2021.
Use this KB article ( gateway.sdl.com/.../communityknowledge ) and follow the instructions.
Paul Filkin | RWS
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
They do have direct support for licensing issues!
Indeed... and a support ticket was created within an hour of Amlaku Eshetie creating the post in this licensing and installation forum. I'm always puzzled to see posts in this forum complaining that we don't have responsive customer support. I wonder where they are looking?
I can also confirm the solution was a reset which could have been carried out by the user, but the support team did this already.
You can reset your own license by using the Self Service option in your MySDL account for Trados Studio 2015, 2017, 2019 and 2021.
Use this KB article ( gateway.sdl.com/.../communityknowledge ) and follow the instructions.
Paul Filkin | RWS
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Yes, it has been resolved now. I have thanked them for that. It was like a magic fix on their end. I tried resetting the license code in my account so many times and did not work for me. They indeed have a support system but we can't deny that that system is not generally customer friendly or easy. That is why you see complaint posts. Always great to listen to customers/clients and improve one's business system than defending!
I have one other question to the community of SDL, why does not SDL ever work on Mac/iOS, why only on Windows leaving out or troubling thousands, if not millions, of Mac/iOS user translators? 
Translate
